Please note: This is a companion version & not the original book. Sample Book Insights: #1 The most important part of the process is to know the stories behind the stuff, so you can freely let go of it. If you are in the process of decluttering, downsizing, or moving, telling your stories to an interested audience is the magic key. #2 I had never understood the significance of the generation gap until I went through the belongings of Etta, a woman who had grown up during the Great Depression. She had a lot of stuff because she felt that anything she had was precious. #3 I began to understand that people hoard to cover up pain. I admired Jim when I was young, but now I was seeing Etta as a pillar. For decades, even while raising two kids, she was ready at any time should Jim bring a colleague, supervisor, or client over to be fed and charmed. #4 To listen intently, make sure you leave the technology behind and bring a pad of paper and a pen. Do not use any electronic devices in front of clients. If you must have your device with you, put it on airplane mode and turn off the ringer and vibrator.
